HiView1000XP

FAQ

1. What are the benefits of using HiView 1000XP?

•  Saves money . Businesses worldwide spend billions of dollars annually to send employees to client meetings. With Videoconferencing Businesses still have the convenience of face to face meetings – but from the familiarity and comfort of their own offices.

•  Saves time . Saving many hours of local and international travel, videoconferencing gives the ability to meet with anyone in the world. In its turn this saves time and allows employees to use the time saved far more effectively to advance projects in-hand or to work on new ones.

•  Makes for More Productive Meetings. Meetings are critically important since they not only allow your company to get together to discuss strategies and ideas, they also create vital bonds between company employees and clients. These relationships in turn are a very significant help to business and more importantly to business relationships.

•  Efficiency. With the ability to include diverse ranges of media, and accommodate varied learning styles, real-time Videoconferencing can attain levels of retention of meeting content far higher than mere telephone conferencing.

•  Affordability/ROI. The cost of deployment can be similar or in some cases lower than the cost of a single business trip. This gives an immediate and unparalleled ROI.

2. But, How Does HiView 1000XP Compare with Competitors Products?

HiView 1000XP was designed to give the essentials needed for effective real-time videoconferencing in order to let the user increase meeting productivity. The solution delivers Video, Voice and Data and does not include non-essentials which may be “Nice to have” but are not strictly needed. Importantly, each communication media can be used independently with high integration, unlike our larger competitors more elaborate, and much more expensive devices.

Though never intended to be a direct competitor to others, here is a brief comparison chart to allow you to see the differences between HiView and some other systems.

3. So, what does HiView Have that Others Don’t?

Briefly compared; HiView, unlike others is an Open device using an embedded Linux system. Use of Linux gives the system easy scalability and extendibility making integration and vertical migration easy.

Most competitor’s products still use the one-way video compression mechanism H.239 which is great for simple presentation formats, but has the disadvantage of limiting collaboration and changing data; unlike HiView which coverall all aspects equally well. HiView will allow equal levels of both collaboration and presentation.

4. Can my Company use Videoconferencing?

Basically any corporate entity from SOHO through to Enterprise level that has any form of broadband infrastructure can use HiView videoconferencing platforms. Methods can include: xDSL, Cable, Fiber, Ethernet and Wireless.

5. How to ensure Voice and Video Quality across the Public Internet?

In many places the public internet does not guarantee any Quality of Service (QoS) but as an example of what can be done, the ever more popular SKYPE uses only a tiny bandwidth for an end-to-end solution and yet delivers very good performance. Using a similar analogy, HiView has the ability to forgive a certain degree of network jitter and still keep fluent communication.

As a test, we have devised a pre-qualification process to establish if your network is suitable for adoption of videoconference.

•  Ping Delay – Measure your IP Network “Ping” round trip delay time between your location and another frequent communications site.

•  Tracert – Measure the network Hubs between your location and another frequent communications site. This will tell you how many routers have been passed.

This table makes sense of average network infrastructure:

6. .Are there any other Factors that might influence Quality of Communications?

Yes, if you have an above average level of Burst Traffic. This may imply that for videoconferencing you might need to be separated from noisy or busy networks.

Also connectivity problems in your network that cause excessive jitter may have an influence. This type of problem may range from simple poor connections through switch/router problems or even network layout performance.

In these cases, its best to consult your network administrator or manager to check, but in general, if your Ping and Tracert data can meet the criteria in the table then videoconferencing should be no problem.

7. What do the Criteria “100ms or 15 hubs” Mean? Does Network Jitter directly equate to physical distance?

Actually jitter is not directly related to regions or continents in most cases. For example you may experience a delay of only 100ms across the Pacific Ocean between the USA and Japan through your ISP and AT&T. However you might be afflicted with 500ms or worse from different IP carriers in the same locations due to IP Routing issues. These differences are generally caused by complicated networking through different layers of ISP that are concentrated together.

Here is some general data on “typical latency delay” across continents:

8. Is there any other factors could jeopardize the quality?

Yes, your overwhelm burst mode traffic usage within your enterprise will impact this video and audio communication if there is any. It may imply you may require separating the network for running voice/video application. Please consult your IT or Network manager.

9. How to start up?

First install the device using the Quick Start Guide and Manual. For the HiView 1000XP here are the basic steps:

1).Set up main Conference Display
2).Plug and enable the audio with the TV speakers or a standalone speaker
3). Connect to the Ethernet and configured IP environment
4). Confirm that NAT/Firewall issues are ok to allow in/out dialling
5). Test Drive. Try calling 216.101.239.155 for testing
6). Adjust the bandwidth so as not to exceed allowances.

10. How can I connect to my company router?

Simply treat the HiView 1000XP as another computer in your network. Make sure that you have instructed your IT or network manager to enable incoming IP calls to this internal endpoint.

11. Do I need to open the company firewall?

Yes the Firewall will need to be opened on a fixed port basis unless you have an H.323 aware Firewall or Router. Please refer to the user manual for more details.

12. Can this Product be Infected by a Virus?

No, HiView products use embedded closed systems. There is no chance of hacking or virus infection.

13. Can I use more than one HiView Videoconferencing system?

Yes in general this is possible. Please consult your IP or network manager to confirm. Normally a gatekeeper will be needed so that users can scale up to two or more units.

14. How much bandwidth can I use?

Please make sure not to overstress your bandwidth or network capacity – this means your WAN (Wide Area Network) Limitations.
Note: If bandwidth limitations are exceeded, this might cause packet loss and choppy audio and video.

For example; if you have a DSL connection (Uplink 384Kbps and downlink 3Mbps) you may have to consider that the maximum bandwidth may not exceed 384Kbps due to the uplink limitation.

Another method is to measure the average bandwidth usage and then allocate part of it especially for videoconferencing.

15. What Video/Audio Codec should I use?

The HiView 1000XP will automatically select the correct Video/Audio Codec, but if you wish you can select the preferred version. From a quality aspect, H.264 represents the best Video quality and G.722 gives the best Audio quality.

16. Can HiView talk to other videoconferencing devices?

Yes, the HiView 1000XP can talk to any H.323 based endpoint/MCU.

17. What Security does HiView 1000XP offer?

Web access security password and IP dial in security password. Also PPoE is optional for ISP models.

HiView8000

FAQ

1. Do I need HiView 8000 Data Collaboration in my Company?

Basically any corporate entity from SOHO through to Enterprise level that has any form of broadband infrastructure can use HiView videoconferencing platforms. Methods can include: xDSL, Cable, Fiber, Ethernet and Wireless.

Data collaboration is particularly useful to those enterprises that have need for:

•  Branches or inter-office communication
•  Engineering discussion
•  Customer support
•  Graphical application
•  Sale/marketing presentation
•  MIS remote support
•  Tele-commute

2. What does HiView 8000 do for Me?

•  Save money – to execute remote technical support, to remote present the product, to collaborate a design work across distance are all real-time fashion and reach the needs for communications.

•  Productivities – to see to believe, picture worth 1000 words. It does the works it needs to perform.

•  Customer satisfactory – It is realtime, it needs a IE browser only, and it need a person immediately. Nothing more than above and solve the problem in minutes.

•  Profitability – How quick you can sell a concept, product, a look and feel to customer remotely on communication? Hiview8000 presents you a quick way to allow customer much easier to understand your presentation and see the product.

3. Do I need my IT or Network Manager to help before I can use the HiView 8000?

For the first time of use, it’s better to ask help from Company IT administration people. After the initial start up, service can be enabled at the push of a button – true Plug-n-Play style.
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4. What's difference from Hiview8000 and “PC anyway”?

There are quite a few but main differences are:

i. PC anyway is one to one only – Hiview8000 could be one to many

ii. PC anyway needs to open Firewall/NAT issue – Hiview8000 is transparent.

iii. PC anyway needs installation software – Hiview8000 is operating on the fly.

iv. PC anyway can not exchange control right – Hiview8000 can pass the control and presentation right to anyone.

v. PC anywhere costs more bandwidth than Hiview8000

5. What's difference from Hiview8000 and VNC(Virtual Network Computing) ?

There are quite a few but main differences are:

i. VNC is one to one only – Hiview8000 could be one to many

ii. VNC needs to open Firewall/NAT issue – Hiview8000 is transparent.

iii. VNC needs installation software – Hiview8000 is operating on the fly.

iv. VNC can not exchange control right – Hiview8000 can pass the control and presentation to anyone.

v. VNC cost more bandwidth than Hiview8000

6. What are the Differences between HiView 8000 and Web Based Hosted Collaborations such as Webex, and GOTOmeeting etc?

Technically, from a user perspective, hosted collaborations are similar. The main differences lie in the level of Firewall penetration and application integration. In today’s typical networking topography, complex Firewall and network restrictions will effectively block many live internet communications and collaboration attempts and will actively discourage usage of IP Based Voice, Data and Video transmission.

7. What are the Strengths of HiView 8000?

1).HiView 8000 is an appliance and needs no extra purchase of a PC or a server to work.

2).There is no need to pay recurring fees to a web hosting company, and it works 24/7.

3). HiView 8000 requires less bandwidth than similar systems.

4). It’s simple to use – you don’t need any technical advisor to walk you through a complex system such as Webex.

5).The system is flexible and robust. Not limited to internal use only, HiView 8000 can be used externally for customer support and sales/marketing activities, plus any other conferencing and data exchange tasks that the user can think of.

8. What End-User Environments are Required?

1). Microsoft IE browser – this will download an Active-X Plug-in to enable clients

2). A small JAVA plug-in – A residing Java Plug-in to enable clients

Note: Netscape and other browsers will be supported in future releases.

9. What do I need to get statred with the Hiview8000?

The user’s guide will tell you everything that you have to know to set up the equipment but here are a few other things:

1). Are you a host or attendee? A different button needs to be clicked on the Browser.

2). You may need to set up or use a password to invite or to join others in a meeting session.

3). You need to give your identity to join the meeting – Your Name in most case.

4). You need to know if you want to use “true color” or “non true-color”.

i. True Color means the highest resolution format of desktop video color that might be 16 or 32 bits. The higher the rating the better the color.

ii. Non True Color means color on 8 bits giving a slightly less attractive image color.

5).If you have tight bandwidth limitations, Non-True Color might be preferable.

6). True Color will give the best quality of image but at the expense of bandwidth.